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May 9, 2025
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“You Get What You Measure”

Bryan Watson7 years ago04 mins

You get what you measure. That’s another well-known truth in business organizations. When you want a particular kind of outcome (say, increased customer base for a lagging product), you require your workers to measure that outcome and report the results. The effect is that workers focus on improving their measurements – sometimes to the detriment…

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